1. Start running FUT 20 on your console, then go to “CUSTOMISE” after the account is connected to E* server.

2. Choose “ONLINE SETTINGS’’，then choose “E* ACCOUNT”.

3. Here you can see your E* account Email.

If you‘ve found the correct account email but it still says wrong, make sure you don't type anything wrong, you can also try it on www.origin.com.